Notice of Patient Rights

Paragon Wound Care

At Paragon Wound Care, we are committed to providing exceptional care in a compassionate, respectful, and patient-centered environment. We believe that every individual deserves to be treated with dignity and empowered to participate actively in their healthcare decisions.
Our Patient Rights Statement outlines the fundamental rights of all patients seeking wound care services from our staff and the standards that guide our interactions with those we serve.

Right to Respect and Dignity

All patients receiving care at Paragon Wound Care are entitled to be treated with the utmost respect and consideration, regardless of age, race, ethnicity, color, national origin, religion, culture, language, disability, sex or any other protected characteristic. We acknowledge each individual’s inherent dignity and commit to upholding a safe and inclusive environment for all.

Right to Privacy and Confidentiality

Patients have the right to expect privacy in all aspects of their care. We are dedicated to safeguarding the confidentiality of personal and health information according to federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA). Information about your medical condition, treatment, or personal affairs will not be disclosed without your explicit consent, except as required by law or to protect your health and safety.

Right to Informed Consent and Participation

You have the right to receive clear, understandable information about your diagnosis, the nature and purpose of proposed treatments, the risks and benefits involved, alternative options, and the expected outcomes. Before any procedure or intervention, you will be asked for your voluntary, informed consent. Patients, or their legally authorized representatives, are encouraged to ask questions, seek clarification, and participate fully in decisions about their care.

Right to High-Quality, Safe, and Accessible Care

It is your right to receive care that is safe, effective, and evidence-based, delivered by qualified healthcare professionals. Paragon Wound Care strives to maintain a clean, safe, and accessible environment, minimizing risks of harm or infection. If you have concerns about safety or the quality of your care, you may voice them without fear of retaliation or compromise to your treatment.

Right to Timely Care

Patients are entitled to timely access to evaluation, treatment, and follow-up. We respect your time and communicate promptly about any delays or changes in your schedule.

Right to Communication and Language Access

You have the right to receive information in a way you can understand. We provide access to interpreter services and auxiliary aids for individuals with limited English proficiency, hearing, vision, or speech impairments. Please inform our staff if you need assistance.

Right to Pain Management

Effective pain assessment and management are integral to your care. You have the right to have your pain recognized and addressed appropriately by your providers, including involvement in decisions about pain management strategies.

Right to Refuse Treatment

You have the right to refuse any recommended treatment, to the extent permitted by law. You will be informed of the possible consequences of your refusal so you can make an informed choice.

Right to Advance Directives

Patients have the right to formulate advance directives, such as living wills or durable powers of attorney for healthcare, in accordance with Florida law. Your wishes regarding medical treatment will be honored to the extent legally feasible and consistent with the policies of Paragon Wound Care.

Right to Access Medical Records

You may review or obtain copies of your medical records, within a reasonable time and in accordance with applicable laws and facility policies. Requests for amendments to your records will be reviewed and addressed appropriately.

Right to Continuity of Care

Patients have the right to expect coordination and continuity in their care, including appropriate referrals and follow-up.

Right to Voice Complaints and Grievances

If you are dissatisfied with any aspect of your care or believe your rights have been violated, you have the right to express concerns, file complaints, or lodge grievances without fear of reprisal. Paragon Wound Care will address your concerns promptly, fairly, and confidentially. Information about the complaint process is available upon request.

Right to Know Caregivers and Charges

You have the right to know the identity and professional status of all individuals involved in your care, as well as information about the costs, fees, and billing policies related to your treatment by Paragon Wound Care.

Right to Support Persons

We respect your right to receive emotional and social support from family and friends, unless restrictions are necessary for your safety or that of others.

Right to Non-Discrimination

Paragon Wound Care is committed to providing care without discrimination. We do not tolerate discrimination of any kind in our delivery of services or admissions, in accordance with federal and state laws.

Patient Responsibilities

While you have many rights, we ask that you also accept certain responsibilities to help us provide safe and effective care:

• Provide accurate and complete information about your health, medications, and health history.
• Ask questions and express concerns freely, so your care team can address them.
• Follow the treatment plan to which you have agreed and let us know if you have difficulty adhering to it.
• Respect the rights and privacy of other patients, visitors, and staff.
• Observe Paragon rules regarding safety, infection prevention, and conduct.
• Meet your financial obligations related to your care as promptly as possible.

Your Partnership in Care

Paragon Wound Care believes that healing and well-being are enhanced by a strong partnership between patients, their loved ones, and our care team. We encourage open communication, mutual respect, and shared decision-making. If you have any questions about your rights or wish to discuss a concern, please contact our Operations Department @ 904 404 0093.

By understanding your rights and responsibilities, you help us ensure that every individual who comes through our doors receives the highest standard of care with compassion and respect.